PAYMENT

We accept all major credit cards Visa, Mastercard, Discover, and American Express, and we also accept Paypal payments. We do not accept personal checks, money orders, or direct bank transfers.

All prices on our site are based on the US dollar, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card.

 

RETURNS

Each Item has been carefully selected based on its found state and natural wear. Due to the condition of vintage clothing and accessories, all our items are final sale and non-refundable. Measurements have been provided for accurate fitting. We are not responsible for variations in color of garments due to individual monitor color settings and variations.

We have done our best to accurately describe and depict each item to the best of our ability. Please do not hesitate to contact us with any questions or for more information on a particular item. We are happy to assist you.

 

SHIPPING

Please allow 2-3 business days for order to be processed, after payment has cleared, (not including weekends). We try our best to adhere to this timeline, but if it is around the holidays we may get slowed down.

As soon as your order is shipped, you will receive both a confirmation e-mail and tracking number.

If you need something expedited please contact us and we will send you an invoice for the additional shipping charges. Please note your payment must be cleared before we can process your order and the additional shipping charges must be paid before we can ship your order overnight/express.

We ship to the shipping address provided by you. If the item was shipped to the wrong address, we will cross check to see what shipping address was provided. Please note we are not responsible for lost/missing orders due to an incorrectly provided shipping address.

If your order was sent back to us that means you did not pick up your package from your local post office by their deadline. We will ship back your order to you, and you are responsible for the additional shipping charges.

For domestic orders, please allow 2-3 days for processing (not including weekends) and 5-7 days for delivery.

For international orders, please allow 2-3 business days for processing (not including weekends) and 10-14 days for delivery. We note all items as "vintage" however, custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package.

Please understand that we can’t be held responsible for delays occurring due to the shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

These delivery times are estimates and not guaranteed by “Where I Was From”.

For further information please contact us: info@whereiwasfrom.com